The customer selected Globalcase because of its expertise in developing incentive solution, experience with airline industry and its earlier performance in executing and delivering quality solution to the same customer.

As the time-to-market was very critical for the customer, Globalcase prepared a project plan driven by time line. It analyzed and categorized the business needs into various sub-components. The sub-components were designed to be loosely coupled and could be delivered on a time sequence, with dependent components being delivered later. It prepared delivery schedules for each individual sub-component. It made a contingency plan to take care of risks of being not able to deliver the dependant modules on time. The detailed project and risk management plan made the customer comfortable to take the solution to the market meeting its time-to-market requirement.

Further, Globalcase estimated the effort requirement at individual elementary process level within each sub-component. This helped the customer in prioritizing its requirement for each delivery schedule. Each individual delivery was planned on a time-box and fixed-price basis. This helped the customer to get the solution developed on time and budget.

The change requirements, identified by the business users, domain experts, developers or stake holders were reported to the project manager. The project manager evaluated each change request on the basis of urgency, cost and impact on schedule. The program manager of customer used to approve the change requests for implementation. Globalcase could accommodate change requests during project development as it had made adequate contingency plan.

Globalcase project manager used to evaluate the risks and taking mitigating measures on a regular basis. The development of the application was being carried out using onsite (USA) and offshore (India) methodology. There was a possibility of war between India and Pakistan during the course of this project development. Globalcase made adequate preparations to execute the project from its onsite development center if a need arise.

Globalcase put in place an effective communication structure (weekly status reports, telephonic meeting with offshore resources, monthly meeting with stakeholders etc) to keep all stakeholders, executives, business users, developers, support groups and other project groups aware of the progress of the project. This helped in getting the required efforts from external resources as required to deliver the solution on time.

The technical solution suggested use of COOL:Gen for business modeling and process development. The user interfaces were developed using JSP and Servlet technology. The project followed complete IE (Information Engineering) methodology for business modeling and process development where as it used object oriented modeling for front end application. The project implemented MVC (Model-View-Controller) design pattern to deliver complete solution. This helped in making the application multilingual by changing the JSP pages only without affecting business logic. The design of the application facilitates rolling of the product to a new country with a different language within a very short period of time.