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| System Maintenance & Support
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24x7 Maintenance and Support Services for your mission-critical applications
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How do you protect your investment in core business
applications? Do you have the appropriately skilled people
in-house to support, maintain and enhance your applications
effectively?
If your organization faces such challenges, Globalcase can
assist you.
Globalcase's Support Services provide a tailored solution to meet
the support, maintenance and ongoing improvement needs of your
critical business applications. This service is designed to
look after you, our clients, even after your application is
successfully developed and deployed.
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| Benefits |
- Ensures your applications are available when
you need them, whether it is support for 24 hours, 7 days
per week mission critical support, or just during business
hours.
- Ensures you can respond to a rapidly changing business
environment by having the appropriately skilled and
knowledgeable staff always available.
- Ensures your application never go out of date by
continuously updating the underlying technology.
- Ensure maximum return on investment by using Globalcase's
onsite-offshore support model.
- Free up your own experienced resources for use in other
revenue generating projects and activities for your
organization.
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| Globalcase Advantages |
- Service levels tailored to your specific requirements
for application support and ongoing maintenance.
- Our processes ensure effective knowledge transfer from
our developers to our support staff.
- Access to a team of experienced and certified staff
proficient in the relevant technologies.
- SEI-CMM level 5 and ISO 9001-2000 quality processes and procedures for
the handling of application support and maintenance
issues.
- Enterprise wide, web-enabled issue and bug tracking
systems for our support consultants and clients.
- Flexible fee structure, including fixed price, time and
materials, draw down budgets, or a combination of these.
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